We’re Xewave Communications Limited, a UK based limited company number 111 615 73 with offices registered at 38 Mill Street, Bedford MK40 3HD UK. From now on whenever we say “we” or “our” we are referring to Xewave Communications Limited.
At Xewave we respect your privacy and take care to manage your data responsibly. We do this by abiding by a few key principles:
We only collect your data when we need it and only collect the information we need to carry out the task you request, unless you specifically opt in to receive additional communications from us.
We do not share your data with third parties unless those third parties are specifically involved in the handling of your enquiry, such as when we are required to dispatch an item through a third party distributor, or if we are required to provide information to a third party by law. When we use the services of a third party we ensure their own privacy policies are compliant with our own.
You can opt out of receiving future communications from us at any time and can withdraw permission for us to keep your data by emailing us at firstname.lastname@example.org, we are committed to handling and confirming any requests within 7 days.
Like other websites we collect non-personally-identifying information to help us in making our website a more enjoyable and relevant experience to future visitors. The information we collect may be the type of web browser and device you are using, the date and time you visited us, the pages you visit and how long you spend looking at each page, any websites which referred you to us, and finally your IP address.
We may use the services of third-parties for the specific purposes of analysing how people use our website however the data we collect is not personally-identifiable to any one individual and is only used to improve our website.
When you want us to get in touch you can fill in one of our contact forms. When you do so you agree for us to get in touch and we will store your data for the sole purpose you have granted, which as a minimum will be in relation to your immediate enquiry and for any further follow-up communications. We will not use your data for general marketing purposes unless you have expressly given consent for us to use your data for other marketing activities.
When we’re available you can chat with us direct through our website. Although you’re chatting with us in real-time your data is stored on our servers and kept temporarily. We do not use this data for any purpose other than ensuring that your enquiry was handled to your satisfaction and that we have followed up on any activities we agreed to. We will not use Live Chat data for any other purpose or provide this data to any third parties, and all the data is encrypted on our servers.
We provide a portal so that customers can manage their own services. Our portal is secure so no data exchanged between our servers and your web browser can be seen by anyone else.
When you use our portal you are viewing and managing data that is specific to you and can be used to identify you. The data you enter into our portal will be used to contact you with information relevant to your service with us such as sending bills and contacting you with any urgent messages which are relevant to your service with us. We will not use any data you enter into our portal to provide to third parties for any marketing or other commercial gain other than where the third party is directly involved in the fulfilment of a service.
When you use our portal to pay for services, you may be required to enter payment information into our portal which is passed on to a third party for the sole purpose of fulfilling the payment and in this case we ensure that the third party meets the relevant Payment Card Industry regulations.
We use an SSL Certificate to ensure that all data you exchange with us is encrypted and so that you can guarantee that you are communicating directly with our website and not a third-party website. If you visit us using HTTP we will automatically redirect you to an HTTPS secure connection to ensure your privacy.
When you visit our website, we automatically collect information about your visit, such as your browser type, your IP address, and the referring website.
This collection may be done in conjunction with our vendors and partners (see data processors list below). We may receive from them general demographic or usage data of our site visitors. We do not use automatically collected information to identify you personally without collecting additional consent.
Popular browsers can generally be set to disable or delete individual cookies. See below for the types of cookies we use and their respective purposes.
Required Cookies: enable the navigation and basic functionality of the websites, e.g., access to protected areas of the websites.
Functional Cookies: allow us to analyse your website usage and your selections on the website (e.g. your login name, language, or region), so we can save these settings and offer you a more personalized experience.
See below for descriptions about the cookies used on our websites and how you can opt out from them.
*.xewave.io (Required Cookies)
Our website stores various cookies that are required for the navigation and usage of the websites.
Opt-out: You can configure your browser to disable these Required Cookies. This may reduce site functionality.
Google Analytics (Functional Cookies)
To deactivate Google Analytics cookies, you can download a browser plugin “Google Analytics Opt-out Browser Add-on” here.
In line with European law you are required to opt in to using cookies, if you choose not to opt in we will not store any cookies and your experience on our website will be degraded.
We do not advertise any product on our website other than our own products and services, we will never provide public advertising services or use your data for the purposes of targeted advertising.
At any time you can choose to have copies of any data we hold about you or ask us to remove any data we hold about you, unless we are required by law to keep the data for a certain amount of time. For all enquiries please email us at email@example.com and we will handle your request within 7 days.